Becasuse we are an e-commerce store the best method of contact for us is through e-mail.  For questions and concerns, send e-mails to AlwaysSettingTrends@Yahoo.com. We garauntee a response within 24-48 hours.  If the response takes longer than the time specified you will receive a response within 72 hours and a gift certificate for five dollars for the inconvienience.   A 1-800 number is coming soon.... Thank you for your patience